What We Do

We specialize in designing and delivering tailored market research solutions that uncover actionable insights and support data-driven decision-making. Our expertise spans a full range of research methodologies, including quantitative and qualitative studies, ethnographic research, and mystery shopping, enabling a deeper view into not just customer actions, but the reasons that drive them.

Our services cover key business needs such as consumer behavior analysis, brand and perception tracking, opinion polling, market sizing, competitive analysis, customer experience evaluation, and product development and testing. Whether you’re launching a new product, repositioning your brand, or refining customer strategy, our research is built to inform action.

We work across multiple sectors—including banking, telecommunications, food and beverage (E&B), Fast-Moving Consumer Goods (FMCG), healthcare, and retail—providing the insight needed to navigate complex markets, anticipate trends, and make confident strategic moves.

customer Behavior

We analyze the journey from interest to purchase, helping you make key decisions and drive stronger customer results.

Branding Research

We provide the insight needed to strengthen your brand’s relevance, clarity, and competitive edge.

Market Sizing

Our research defines the commercial potential of your offer, helping you focus, forecast, and grow with confidence.

Opinion Polling

We capture public and stakeholder sentiment at scale, enabling you to shape messaging, guide policy, and make decisions rooted in real perceptions.

Awareness & Perception

We measure how your brand is seen and understood, giving you the insight to track awareness, manage reputation, and shape perception over time.

Competitive Analysis

We analyze your competitive landscape to uncover strengths, gaps, and opportunities, helping you position your brand to outperform rivals.

Customer Experience

We evaluate how customers interact with your brand, uncovering pain points and moments of delight to improve satisfaction, loyalty, and overall experience.

Product Development & Testing

We test concepts, features, and user reactions at every stage of development, giving you the insight to build products that meet real needs and succeed in-market.

Customer Segmentation

We profile distinct customer segments based on behaviors, needs, and attitudes, enabling you to target more precisely and tailor strategies that resonate.

Data Management & Analytics

We design and manage structured data systems that turn raw data into insight. From building dashboards to advanced analytics models, we help you track what matters, understand trends, and make confident, evidence-based decisions.

Pricing Research

We identify what customers are willing to pay and test price points to help you find the balance between value and profitability. This ensures your pricing strategy aligns with market expectations and growth targets.

Customer Journey Mapping

We map the steps customers take from awareness to purchase, revealing friction points and opportunities to improve the journey. This helps you increase conversion, retention, and satisfaction.

Concept Testing

We test product ideas, marketing messages, and campaign concepts with real audiences before launch. This allows you to refine your approach and invest in what resonates.

Usage & Attitude Studies

We explore how customers use products and what drives their attitudes and preferences. This informs product development, positioning, and communication strategies that align with customer needs.

Ad & Campaign Testing

We measure the effectiveness of your campaigns pre- and post-launch, tracking awareness, recall, and sentiment. This ensures your marketing investments deliver measurable impact.

Channel & Distribution Research

We identify and assess the best channels to reach your customers, whether physical, digital, or hybrid. This helps you optimize distribution strategies and expand market reach effectively.

Banking

Telecommunications

Food & Beverage

Travel, Tourism & Hospitality

Education

Entertainment & Media

Fast-Moving Consumer Goods

Healthcare

Retail

Real Estate & Property Development

Technology & Digital Services

Energy & Utilities

GET IN TOUCH

Reach out to explore how we can grow your customer base to reach more customers, improve performance, and grow your market presence.

CONTACT US

info@mindset-res.com

1, Al Mashrek St., Amman, Jordan